Frequently Asked Questions
Everything you need to know before you hit the slopes or the streets.
What is the shipping time for snowboards and surfboards?
Standard shipping typically takes 3-7 business days. Due to their size, boards are shipped via specialized carriers to ensure they arrive in perfect condition.
Can I return a technical jacket if it doesn't fit?
Yes, we offer a 30-day return policy on all unworn apparel with original tags attached. Please note that high-performance technical gear must be in its original packaging.
Do you offer professional binding mounting for new setups?
Absolutely. If you purchase a board and bindings together, our in-house technicians can mount them to your specifications for free before shipping.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I track my order?
Once your gear leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's portal.
Do you offer a price match guarantee?
We strive to offer the best prices in the industry. If you find a lower price on an identical, in-stock item from an authorized Canadian retailer, we will do our best to match it.